Refund and Disputes
Minecraft servers and web hosting plans are eligible for refunds within one twenty-four hour day of the creation of the server/hosting account in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product add-ons, are not eligible for a refund. In order to receive a refund, a ticket must be opened and probable cause must be explained. Refunds are not issued when a cancellation request is made by a client on their service. In addition to this, non-monthly terms are non-refundable. Our 24-hour money back guarantee applies to a new client's first order only. Refunds issued for billing errors are made on a per case basis.
To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at https://pyramidnode.com/billing. As PyramidNode does not have access to client's PayPal accounts, we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.
Invoices for recurring services will be generated 14 days prior to the due date of the service. Unpaid services will be suspended (service made temporarily unavailable) 3 days past the due date of the service. Unpaid services will be terminated (files permanently deleted) 7 days past the due date of the service. PyramidNode cannot be held responsible for the loss of data due to termination from overdue invoices.
Liability Limitation and Exclusion
PyramidNode, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. PyramidNode shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.
Any support requests required for products from PyramidNode shall be submitted through the billing system via tickets, via Livechat or via the email listed on the About page or on our discord server. Any other form of contact other than these is not guaranteed a proper answer from an official representative.
PyramidNode cannot and will guarantee that all promotion codes will work all of the time.
PyramidNode retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring the involvement of law-enforcement agencies. PyramidNode regards any communication between parties as confidential, upon the distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from PyramidNode you permit us to modify your server, this includes, but is not limited to, changing plugins, updating Bukkit/server software and other tasks related to running a Minecraft server. Any verbal or written statements to compromise our server systems or any other equipment owned by PyramidNode will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to PyramidNode, your server will be suspended unless prior arrangements are made. PyramidNode retains the sole right to stop, start, and modify your server.
While we offer unmetered disk space to our Minecraft hosting customers, we reserve the right to request that you delete excessive files such as logs, backups or anything else we deem excessive. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of PyramidNode.
If we find your server using any sort of system to bypass limits put on your server such as RAM amount, your server is subject to being terminated without refund. In addition to this, intentional CPU abuse is also not tolerated.
Additionally, we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.